How can I update my account details on Toluna?
Dear members,
Please watch our latest webinar on how to update your account settings on Toluna.com.
The Toluna Team
Good news everyone: Here is our latest webinar!
Learn how to redeem rewards with our newest webinar.
2. Redeem Toluna rewards?
3. How to make sure that rewards get correctly delivered to your address?
4. What to do after a voucher is processed for both Evouchers and Paper vouchers
Let us know what you think and if you have any suggestions for the subject of our next webinar.
Thanks everyone!
Tips to help you qualify for more surveys
Dear Members,
2. Why do you ask so many questions in the beginning of a survey?
3. Why do I sometimes not qualify?
4. How do I raise my chances of qualifying for more surveys?
If you have any more questions then please feel free to contact us. Also let us know if you have any ideas for our next webinar.
All the best,
The Toluna Team.
How and when to contact Toluna
Dear members,
It’s usually easy to use Toluna but if you encounter issues, there are a few dedicated teams who take care of different issues who would be happy to help.
Your issue will be resolved faster if you go through the appropriate channels.
• The FAQs are a good source of information.
• Where can I learn more about the Toluna community (surveys, points, rewards and sweepstakes)?
• What do I do if you can’t register or sign in to Toluna?
• Who do I contact if I have a problem with rewards on the site or a problem with a survey?
• How do I check and follow up on my open support cases?
• What do I do if I encounter an issue on the site with content or contests?
Please don’t hesitate to leave your feedback in the comments and to share ideas on what you think the next tutorial should be about.
We can’t wait to hear from you!
The Toluna Team
Video Tutorial – How does Toluna use the data we collect?
Dear members,
We would like to take a few minutes to give you more insight into our business model and how we generally use the data we collect.
• What is Toluna’s business?
• Who are Toluna’s clients? What do they want?
• Why does Toluna ask for personal information such as name and address?
• Why does Toluna ask so many questions in surveys?
• Why does Toluna keep asking the same questions in almost every survey?
• How does Toluna use the data we collect?
• What happens to my answers when I don’t qualify for a survey?
See you soon on Toluna.com!
The Toluna Team
Toluna Facts every member should know
Dear members,
The helpdesk team often receives the same questions by email.
Let’s take the time to answer the most common inquiries:
- Why do I never qualify for surveys?
- How much time does it take to receive points after qualifying for surveys
- Do points expire? If yes, after how long?*
- How long does it take to receive the reward I ordered?
The Toluna Team
